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At InstenLock, we strive to ensure that our distributors, retailers, and customers have a smooth and transparent experience while using our software solutions. 1. Cancellation Policy Activation Codes once sold and delivered cannot be cancelled. Orders placed and processed are considered final, as the codes are instantly activated and delivered to the registered account. In case of duplicate payment or system error, cancellation may be considered only if the request is raised within 24 hours of purchase. 2. Refund Policy No refunds will be provided once the activation code has been delivered and activated. Refunds are applicable only in the following cases: If the customer is charged twice due to a payment gateway error. If the activation code delivered is invalid or unused and cannot be replaced. Refund requests must be made by sending an email to [email protected] within 7 working days of purchase, along with payment proof and order details. Approved refunds will be processed within 7–10 working days and credited to the original mode of payment. 3. Replacement Policy In case of a faulty, invalid, or non-working code, replacement will be provided after verification. Replacement requests must be raised within 48 hours of code delivery. 4. Contact Information For any cancellation, refund, or replacement-related queries, please contact: 📧 Email: [email protected] 📞 Customer Care: +91-96303-40467